Service Packs
Medisoft Service Packs
Service packs are updates to the Medisoft, Office Hours Pro, Reports Pro, and EDI applications. Similar to how your computer gets "Windows Updates", McKesson is constantly updating their products to improve them.
ONLY select the service packs for the versions of software you are currently running. For example, if you have Medisoft 15, you should install Medisoft 15 Service Pack 2; if you had Medisoft 11, you should install Service Pack 4.
If you try to install a service pack for a version of Medisoft you don't have, it won't work and could cause data corruption.
Note: All these service packs work with Medisoft Basic, Advanced, and Network Professional.
WARNING: Make sure to only install service packs for products you own. For example, if you don't own Reports Professional, don't install the service pack!
How to install the Medisoft Service Packs:
* Make sure that everyone is logged out of Medisoft and Office Hours.
* Make sure you are logged in as Administrator to the computers
* Download the appropriate service packs to your computer (or network drive)
* Perform File Maintenance to reindex and pack the data.
* Make sure you have a current backup of your data. (you should be doing this on a regular basis anyway)
* Check Windows Update to make sure you have recent updates, especially the .NET updates
* Give yourself at least 15 minutes for each service pack on each computer
* Reboot after installing the service pack.
* For Network Pro users, be sure to install service packs on the server first, then every computer
* After you install a service pack, the first time you open Medisoft it will take a few minutes to upgrade the database
Download Service Packs here:
Note: These files are very LARGE and may take a couple of hours to download!
Notification: Medisoft v17 SP3 Defects Found, Being Resolved
There have been two defects reported within Medisoft Version 17 Service Pack 3 (v17 SP3). In Transaction Entry, the Units times Amount calculation was not working properly. Also, there is an issue with converting repeat appointments where the begin date of a yearly repeat appointment is changed to the system’s current date.
Development and QA are working diligently to resolve these issues as soon as possible. We will redeploy the service pack and post new links on the Invision Power Board as soon as the defects are resolved. Please do not download v17 SP3 until further notice.
Read the Medisoft 17 SP3 Release Notes and Updates
Medisoft 17 SP3 Install Files
Medisoft 17 Patient Accounting SP3
Reports Professional 17 SP3
Medisoft 17 SP3 ISO images
Medisoft 17 Patient Accounting SP3 ISO
Reports Professional 17 SP3 ISO
Archive:
Read the Medisoft 17 SP2 Release Notes
Medisoft 17 SP2 Web Installs
Medisoft 17 Patient Accounting SP2
Reports Professional 17 SP2
Medisoft 17 SP2 ISOs
Medisoft 17 Patient Accounting SP2 ISO
Medisoft Clinical 17 SP2 ISO
Reports Professional 17 SP2 ISO
Read the Medisoft 17 SP1 Release Notes
Medisoft 17 SP1 Web Installs
Medisoft 17 Patient Accounting SP1
Reports Professional 17 SP1
Medisoft 17 SP1 ISOs
Medisoft 17 Patient Accounting SP1 ISO
Medisoft Clinical 17 SP1 ISO
Reports Professional 17 SP1 ISO
Medisoft Patient Accounting 16 Service Pack 1
Office Hours Professional 16 Service Pack 1
Medisoft Reports Professional 16 Service Pack 1
Medisoft Version 15 Service Pack 2
Office Hours Professional 15 Service Pack 2
Medisfot Version 15 EDI Modules (V15.04.09.13)
Medisoft Version 15 Reports Professional Service Pack 2
Medisoft Version 14 Service Pack 2
Office Hours Professional Version 14 Service Pack 2
Medisoft Version 14 EDI Modules (V14.3.9.1)
Medisoft Version 12 Service Pack 2
Office Hours Professional Version 12 Service Pack 2
Medisoft Version 12 EDI Modules (V12.17)
Medisoft Version 11 Service Pack 4
Office Hours Professional Version 11 Service Pack 4
Medisoft Version 11 EDI Modules (V11.18)
CMS-1500 Invalid Character Utility
Medisoft Version 10 Service Pack 2 (With Hot Fix)
Office Hours Professional Version 10 Service Pack 2
Medisoft Version 9 Service Pack 2
Office Hours Professional Version 9 Service Pack 2
Medisoft Version 8 Service Pack 2
Advantage Database Server Version 8.1
Download full product:
Note: You can download Medisoft and/or Office Hours Professional for a 30-day trial. If you decide to purchase, enter your SN# and continue using the patient information that you have already entered.
Medisoft is 644MB and Office Hours is 360MB so expect the download to take an hour or so depending on your connection speed.
Medisoft 16 Patient Accounting (right-click and "save as" to your desktop or wherever)
Office Hours Professional 16 (right-click and "save as" to your desktop or wherever)
Medisoft 17 Service Pack 1 (SP1)
This service pack offers many new corrections, improvements, and enhancements to help you manage your practice. These include:
Enhancement: Medisoft Clinicals 17 Service Pack 1 now is bundled with Practice Partner 9.5, upgraded from 9.4.1, and includes the transmission of Language. In addition, users may now choose any server path for the location of Practice Partner. The path is no longer fixed to P:\ppart. Previously if you had installed Practice Partner on a drive other than P, the crossfire application would not launch to allow you to send the provider, procedure, Diagnosis, and Facility lists to Practice Partner.
Note: if you are using Communications Manager and you set your path to anything other than P:\ppart, you must specify the PP Server Location path in Communications Manager. This path will default to P:\ppart. To do so,
1. In Communications Manager, click Connections.
2. Select Edit for the Medisoft Clinical connection.
3. Enter the correct path in the PP Server Location field. Or use the Browse button to locate the path.
4. Click Done.
If you do nothing when you create your Medisoft Clinical connection, the system assumes P:\ppart. Initially, this field will be empty; but the next time you open the connection, P:\ppart will populate the field.
Correction: Missing a Permission for Unprocessed EMR Charges.
There had been no permission listed in Medisoft Security Permissions for Unprocessed EMR Charges. This has been fixed and the user can set this permission under Enter Transactions.
Correction: Set Default button not working in Patient Quick Entry.
The Set Default button was removed from Medisoft for this window.
Correction: Outstanding Copay report shows no information.
The Outstanding Copay report is blank when the user tries to view it. The report was modified to look at charge lines that have a copayment so that they will appear on the report.
Correction: Unable to enter check numbers that contain a hyphen.
Medisoft was not allowing the user to enter a hyphen in the check number field of the New Deposit window. This issue has been corrected in this service pack.
Correction: Date-To field is not leaving spaces between month day and year on the CMS 1500 Form.
The Date-To field on the CMS1500 form was being printed without any spaces between each date element. The property for this field was modified so that the spaces are entered and the field data appears properly.
Correction: Patient Remainder Balance in Statement Management is not accurate.
When a payment is entered in the Deposit List that pays off a patient's reminder balance, it will mark the statement in Statement Management as Done but the remainder balance will not show $0.00. Modified the code so that it will handle the status of the statement if it still has a balance.
Correction: Patient recall list will not search properly.
Recall entries do not appear properly when Search is used for the Date field. All rows are filtered out before the entire date is typed in by the user. Modified the code so that it will narrow the search as the user types in the date but not eliminate all rows until the full year is typed in.
Correction: Search by Chart Number in Claims Management display incorrect information.
If the user chooses to sort by chart number in Claim Management, and keys in an all numeric chart number, the program will display a claim number instead. Modified the code so that the search field is set by the Search By field.
Correction: Office Hours is not opening in the last view accessed by the user.
Office Hours is always opening in the Day View, even though the user closes the program in another view. Modified the code so that Office Hours will open in the view that was last used by the user.
Correction: Patient Quick Entry is not saving the value in the Signature On File field.
Patient Quick Entry is not selecting the check box for the Signature on File field when the user saves the patient and then opens the Patient/Guarantor window to the Other Information tab. The code was modified to save this value and display it properly.
Correction: Patient Aging Report showing $0 dollar balances.
This service pack corrects a problem where the reports in Aging Plus Pack Reports show 30, 60, 90 day $0 dollar amounts, creating a large number of pages for the report to generate and print.
Correction: Communications Manager: RelayHealth connection type in Communication Manager not creating GT1 segment.
This service pack corrects a problem in which the GT1 segment was not being created for a connection type of RelayHealth in Communication Manager. This segment is needed to process lab orders.
Correction: Condition Codes for a case are not copied when the user clicks Copy Case
This service pack corrects a problem in which the Condition Codes were not being copied when the user clicked Copy Case. They are now copied as well as all UB fields.
Correction: Multimedia image is not appearing in the Patient window.
Multimedia images added and saved on the Multimedia tab in Case Entry were not being saved properly. This has been fixed.
Correction: Network Professional asks for UNC path when a path is not set up.
This service pack corrects a problem where Network Professional was asking the user for a UNC path, although one was not set up. Now, the program looks for an Advantage server and defaults to using it.
Correction: Recalculating Unapplied Amounts in File Maintenance take excessively long complete for large practices.
This service pack corrects a problem with recalculating unapplied amounts in File Maintenance by increasing the speed at which the recalculations take place.
Correction: Patient Ledger (archived data) report comes up with Access Denied message.
This service pack corrects an issue where the user receives an Access Denied error message when attempting to open the Patient Ledger (archived reports).
Correction: Communications Manager: Patient Names with Apostrophes will not transmit into Medisoft from Clinical.
This service pack corrects an error in which Medisoft Version 17 Communication Manager will not accept a message from Medisoft Clinical that contains a patient name with an apostrophe. Instead of the message appearing in Unprocessed Transactions in Medisoft, it will generate an error in the HL7 Error log.
Correction: An error occurs when clicking on the document number field in the Edit Unprocessed Transactions window.
The user will receive an error when pressing the button on the Document field on the Unprocessed Transactions Edit window. The code has been modified to fix this so the user will not receive the error.
Correction: When Add Copay to Remainder Statements is selected, the Remainder Statement should display the remainder with the copay.
The Remainder statement was not showing the copay amount even though the option Add Copay to Remainder Statements in Program Options was selected. The code was modified to calculate the balance using the copay amount when the option is selected.
Correction: Unable to add superbill numbers to unprocessed transactions.
This service pack corrects an issue where the user was unable to add Superbill numbers to unprocessed transactions
Correction: Transaction Entry window is not opening in maximized form.
If the user opens the Patient List or Claim Management and then opens Transaction Entry, the window opens but it is not maximized. The code was modified to ensure that this window opens in maximized form.
Correction: Billcode is not applied during the installation of Medisoft Clinical.
The Billcode patch was not included in the installation of the program, causing Communication Manager to get missing segments when the EEFs were sent back to Medisoft. In this service pack, the Billcode patch is now included.
Correction: Communications Manager: HL7 Marital status incorrect
Communications Manager was setting the marital status to D for all patients regardless of the selection on the Personal tab of the Case in Medisoft. This has been corrected so that the correct status is being sent.
Correction: Patient statements printed from Statement Management are not showing transaction detail.
This service pack corrects a problem where transaction charge lines were being removed from statements that were printed from Statement Management when the procedure code's Billable to Medicare Patient was unchecked, but the amounts of these transactions were included in the total due. Now, when the procedure's Billable to Medicare Patient field is unchecked, the charge lines and amounts will be excluded.
NOTE: If statements have already been created that contain this problem, you must delete those statements and recreate them for this change to take effect.
Correction: tblPassword: Error 5016: Advantage could not find an index order with the specified name.
In Medisoft Version 17 the error "tblPassword:Error 5016:Advantage could not find an index order with the specified name" will appear when running Rebuild Indexes from within File Maintenance. The computer running Medisoft must have Windows 7 and the Medisoft server must also be running either Windows 7 or Windows 2008 Server. The code was revised to prevent this error from occurring.
Correction: Medisoft Reports will only work for the last practice opened, not for the practice currently open.
If users had multiple databases open on the same computer, Medisoft Reports would print reports only for the last database opened, and not necessarily for the active database. Users had to close all databases and reopen the one from which they wanted to print Medisoft Reports. Now, Medisoft Reports will use the path from Medisoft so the active database will be used.
Correction: Medisoft Race and Ethnicity fields missing option for Declined.
The Race and Ethnicity fields needed a drop-down option that allows the user to decline to answer it. This option has been added and named Declined. In addition the HL7 code has been modified to include this value.
Enhancement: New BillFlash buttons.
This release includes two more locations in Medisoft from which you can launch the BillFlash website for viewing eStatements: Quick Balance and the Appointment Grid in Office Hours .
Enhancement: BillFlash integration handles bad log in credentials.
This release enhances the functionality of the BillFlash feature by providing for credential checking. If the account is not active, the user will receive a message stating that the credentials are invalid.
Defect: Unprocessed Transactions needs to tally Diagnosis Codes across transactions for a single Case.
This service pack corrects a situation in Medisoft that caused multiple claims to be created for a single case when transactions were transmitted to Medisoft and processed in Unprocessed Transactions. There are cases where users would prefer to have several transactions with different procedure codes and multiple diagnosis codes to be collected into a single claim. A new check box called Align Dx Codes during Posting on the Unprocessed Transactions Main window allows users to choose if they want multiple diagnosis codes to be aligned for transactions that have the same case number and come from the same HL7 group. For more information, see the discussion on Unprocessed Transactions Main Window .
Enhancement: New Case Description field for the Unprocessed Charges window.
The user can now add a column for Case Description on the Unprocessed Charges window. The user can add the field manually to the displayed columns by using the Grid Column window. If there is no case number, the user will receive a message saying, "Unable to locate description."
Correction: Communications Manager: Communications Manager not cleaning old Trigger/MessageData/Messages record correctly after processing it.
Communications Manager was not cleaning old Trigger/MessageData/Messages records correctly after processing them and the Configure HL7 button was cleaning up more than it should. This has been corrected.
Correction: Communications Manager: Multiple Triggers in one cycle (Create/Update/Cancel) should send only the latest message.
If a user creates, updates, and cancels an appointment all during one cycle of Communications Manager, the program should send only the latest trigger. Instead, it was sending all triggers and not necessarily in the correct sequence. This has been corrected.
Correction: Communications Manager: Appointment delete messages (S17) are not always being sent when appointments are deleted.
This service pack corrects a defect in which Communication Manager was not always sending Appointment delete messages (S17) when appointments were deleted within Medisoft.
Correction: Communications Manager: Trigger records are being artificially marked as processed when added while Communications Manager is processing.
This service pack corrects an error in which trigger records were being artificially marked as processed when added while Communications Manager was processing.
Enhancement: Communications Manager: Consider only the Date without the time stamp when re-synching for Single appointment and not Repeated appointment.
The program has been updated so that only the Date and not the time stamp as well will be taken into consideration when Communications Manager resynchs for single appointments. Now, when using the Force Resynch option, appointments on the schedule that are earlier in the day than when the resynch occurs will be processed. Repeat appointments will not.
Enhancement: Removed the DG1 require segment check for Medisoft 17.
This service pack provides an enhancement removes the check for the DG1 segment in Communications Manager. If the segment does not exist, the user will not receive an error in transmission.