Medisoft Error Codes
Medisoft Error 6420: Unable to Discover the Advantage Database Server
Note: MEDISOFT 12 Network Professional versions (serial number starting with 1818), and Office Hours Professional 12 users (serial number starting with 2828) must update the Advantage Database Server.
NOTE: Always backup your data and copy it to another location before performing any attempts to fix medisoft errors.
This medisoft error appears when the Advantage application is unable to connect to the Advantage Database Server or ADS. This error is generally brought about by one of the four issues outlined below.
I. The ADS is not started or installed on your Server.
Solution: restart your server.
II. Your Network is not setup using the TCP/IP Protocol and Static IP Addresses.
Solution: This requires correction by a Network Technician.
III. The connection between the Server hosting Medisoft is disconnected from the client/workstations. Correcting the 6420 error.
IV. For systems using the Windows Firewall on Windows XP or 2003 Server.
1. Click on Start, Settings, Control Panel, and select Windows Firewall.
2. Select the Exceptions tab, and click on Add Program.
3. From the Add a Program window, click on Browse.
4. Click on My Computer and double-click on Local Disk C: -- or comparable drive that contains the Program Files.
5. Double-click on Program Files to open.
6. From within Program Files, double-click on Extended Systems.
7. Double-click on the Server folder.
8. From within the Server folder, select each of the following one at a time and click Open: Ads.exe, Adsstamp.exe, Adserver.exe.
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Medisoft Error 7010:
Error 7010 indicates a corrupt index file, but it can also indicate a corrupt memo file (*.adm). You will most likely need to have file repair done on your dataset(s) to correct this issues.
Medisoft Error 5004:
Medisoft Error 7016:
Medisoft Error 7008:
Medisoft Error 7033: Maximum Number of Connections Exceeded.
Solution: Increase Advantage's "number of connections" to 10 times the number of users. Problem solved.
Medisoft Error 7074: The Table ID Stored in the ADT Table Does Not Match the ID Stored in the Advantage Data Dictionary file
Solution to Medisoft Error 7074: Call 910-424-0227 for tech support (charges will apply).
The medisoft error 7074 indicates that either a table is missing from the dataset, or that there is a table in the dataset that was not originally part of the Data Set. This error occurs if you copy data files from one practice to another, without using the MediUtils.
Medisoft Error: 6610 on a Networking Version of Medisoft
Solution to Medisoft Error 6610- This error typically indicates that the communication and transfer speed of data through the network exists.
1. The Advantage Knowledge Base provides several suggestions in the article “6610 Error Returned when Connecting to Advantage Database Server from One Application and not
others” found here: http://devzone.advantagedatabase.com/dz/content.aspx?Key=17&RefNo=070719...
2. If the above-mentioned article does not resolve the issue, you can call tech support at 910-424-0227 (charges apply)
3. As a last resort, backup, then uninstall all previous versions of Medisoft from the machine and delete the C:\Program Files\Medisoft directory. Then delete the registration
files found in step two above from the server machine in the Medidata data directory. Once these files are removed, reinstall the current version and upon entering the practice reenter all the registration information as it was previously entered.
Medisoft Error 7004: Maximum Number of Work Areas Exceeded
This error is caused by incorrect configuration settings in the Advantage Database Server.
Take the following steps to correct this issue:
1. From the server, click on Start, Programs, Advantage Database Server, then ADS Configuration Utility.
2. Click on the Configuration Utility tab which will open to the Database Settings tab.
3. Change the number of Work Areas to 250 times the number of users on your user license. If you have purchased a 10 user license, then the number of Work Areas will be 2500.
4. Click on Apply and Exit.