Support
Contact Us
email: kevin@dibbsolutions.com Phone: 910-424-0227 Fax: 910-423-5538Medisoft Support Contract (click to download)
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DHHS issued a proposal to push the deadline for ICD-10 diagnosis codes to October 2014.
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The Medisoft Registration Server will be down this weekend for maintenance beginning today, April 20 through Sunday, April 22.
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If you upgrade to Medisoft 17 SP3, you will lose all past repeating appointments!
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There are some issues with Medisoft 17 SP3, do NOT download at this time!
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Get Medisoft 17 SP3 update now: http://t.co/jHL3xGQP
Support
Medisoft Support
Help yourself, and feel free to ask us for assistance!
Don't get us wrong, we'd love to help you, but we also realize you may want to have this handy UPDATED user manual as well: Medisoft 17 User Manual
Medisoft Phone / Online Support
We believe that professional and friendly customer service and support operations is the key to every companies success. At Dibb Solutions, we believe that we can offer premium support for your healthcare practice. We offer support for the following products:
* Medisoft software support
* Office Hours software support
* Relay Health EDI software support
Phone support with online remote control is $95/hour, with one hour minimum. After the first hour we charge in 15 minute increments.
Medisoft Support Online
Need immediate support when you're having an issue? No need to wait with our online support options. Our online support help you get immediate answers to your questions and solutions to your problems. Our trained and experienced support team connect to your PC remotely and can offer you one on one troubleshooting. In most cases, we're able to resolve the issue immediately.
When prompted by a support technician, go to the following site:
Once you're at the site, simply click the "Install" button.
Then tell us your 6 digit support number to allow us to remote control your computer.
Medisoft Annual Support Contracts
1 year - $1,400.00
6 months - $800.00
Medisoft Support Contract (click to download)Medisoft Training
Medisoft Phone Training
We believe that professional and friendly customer service and support operations is the key to every companies success. At Dibb Solutions, we believe that we can offer premium support for your healthcare practice.
We offer support for the following products:
- * Medisoft software support
- * Office Hours software support
- * Relay Health software support
Phone training with remote control is $95/hour, with one hour minimum.
Benefits of Phone Training
It is our job to stay updated with all healthcare rule and HIPAA changes and present options to our clients. Our customers receive support in many different ways, such as:
Upgrade Assistance Plans - We offer an upgrade assistance plans to eliminate software upgrades. For a low annual fee you receive all software upgrades covered under your plan. And we'll upgrade it for you!
Medisoft Remote Support Online
Need immediate support when you're having an issue? No need to wait with our online support options. Our online support help you get immediate answers to your questions and solutions to your problems. Our trained and experienced support team connect to your PC remotely and can offer you one on one troubleshooting. In most cases, we're able to
resolve the issue immediately.
On-Site Training
All the benefits of phone support with a tech in your office.
$150/hour, with one hour minimum
Medisoft Interactive Training CDs
Medisoft Setup $ 99
Medisoft Daily Activities $ 99
Medisoft Billing & Accounts Receivable $ 99
Medisoft Collections $ 99
Medisoft Cash Flow Analysis & Practice Management $ 99
Medisoft Appointment Scheduling $ 99
Medisoft Custom Reports & Utilities $ 99
Medisoft All 7 CDs $ 499
Ask us about Web Design for your business!
On-Site Support
All the benefits of phone support with a tech in your office.
$150/hour, with one hour minimum
Medisoft Upgrade Pricing
Call 910-424-0227 to get additional discounts off MSRP starting Oct. 1st
| MSRP: | Dibb Price: | |
| Medisoft 17 Basic (new) |
$499.00 | $457.00 |
| Medisoft 17 Advanced (new) |
$1,299.00 | $1,202.00 |
| Medisoft 17 Network Professional (new) |
$3,599.00 | $3,329.00 |
| Office Hours Pro 17 (with any Medisoft purchase) | FREE |
Medisoft 17 Upgrade from Medisoft 16
| MSRP: | Dibb Price: | |
| Medisoft 17 Basic (from v16 Basic) | $145.00 | $134.00 |
| Medisoft 17 Advanced (from v16 Advanced) | $377.00 | $348.00 |
| Medisoft 17 Network Pro (from v16 Net Pro) | $1,044.00 | $965.00 |
| Office Hours Pro 17 (with any Medisoft purchase) | FREE |
Medisoft 17 Upgrade from Medisoft 15
| MSRP: | Dibb Price: | |
| Medisoft 17 Basic (from v15 Basic) | $424.00 | $392.00 |
| Medisoft 17 Advanced (from v15 Advanced) | $1,104.00 | $1,021.00 |
| Medisoft 17 Network Pro (from v15 Net Pro) | $3,059.00 | $2,830.00 |
| Office Hours Pro 17 (with any Medisoft purchase) | FREE |
Medisoft 17 Move-Up Prices
| MSRP: | Dibb Price: | |
| Medisoft Basic v17 to Advanced v17 | $1,059.00 | $975.00 |
| Medisoft Advanced v17 to Network Pro v17 | $2,679.00 | $2,473.00 |
| Medisoft Basic v17 to Network Pro v17 | $3,320.00 | $3,066.00 |
| Medisoft Basic v16 to Advanced v17 | $1,179.00 |
$1,086.00 |
| Medisoft Advanced v16 to Network Pro v17 | $3,079.00 | $2,843.00 |
| Medisoft Basic v16 to Network Pro v17 | $3,359.00 | $3,102.00 |
| Medisoft Basic v15 to Advanced v17 | $1,259.00 | $1,160.00 |
| Medisoft Advanced v15 to Network Pro v17 | $3,329.00 | $3,074.00 |
| Medisoft Basic v15 to Network Pro v17 | $3,434.00 | $3,171.00 |
| Office Hours Pro 17 (with any Medisoft purchase) | FREE |
Advantage Database Pricing
If you buy Medisoft Network Pro, you need to add Advantage user license. These are "concurrent" users.
| MRSP: | Dibb Price: | |
| Advantage 2 user new | $299.00 | $294.00 |
| Advantage 3 user new | $449.00 | $444.00 |
| Advantage 5 user new | $739.00 | $734.00 |
| Advantage 10 user new | $1,389.00 | $1,384.00 |
| Advantage 15 user new | $2,089.00 | $2,084.00 |
| Advantage 25 user new | $3,019.00 | $3,014.00 |
| Advantage 50 user new | $4,229.00 | $4,224.00 |
Advantage Database Upgrade Pricing
If you already have Network Pro with Advantage licenses, no matter how old, you get this discount price!
| MSRP: | Dibb Price: | |
| Advantage 2 user upgrade | $179.00 | $174.00 |
| Advantage 3 user upgrade | $185.00 | $181.00 |
| Advantage 5 user upgrade | $189.00 | $184.00 |
| Advantage 10 user upgrade | $359.00 | $354.00 |
| Advantage 15 user upgrade | $529.00 | $524.00 |
| Advantage 25 user upgrade | $759.00 | $759.00 |
Advantage Database Expansion
Need more Medisoft user licenses? This is where you need to look.
| MSRP | Dibb Price: | |
| Advantage 2 user to 3 user | $149.00 | $144.00 |
| Advantage 2 user to 5 user | $439.00 | $434.00 |
| Advantage 3 user to 5 user | $290.00 | $285.00 |
| Advantage 3 user to 10 user | $939.00 | $934.00 |
| Advantage 5 user to 10 user | $659.00 | $654.00 |
| Advantage 5 user to 15 user | $1,349.00 | $1,344.00 |
| Advantage 10 user to 15 user | $699.00 | $694.00 |
| Advantage 10 user to 25 user | $1,629.00 | $1,624.00 |
| Advantage 15 user to 25 user | $929.00 | $924.00 |
| Advantage 15 user to 50 user | $2,139.00 | $2,134.00 |
| Advantage 25 user to 50 user | $1,209.00 | $1,204.00 |