RelayHealth Request ERA Reposts

We have an exciting new feature that provides you express ERA reposting. To help us expedite processing of your ERA Check Repost, please see the information below.

1. Send an email to "era_repost@mckesson.com" and include the following information:

Practice Name
Practice Contact Name
Practice Contact Phone
Insurance Carrier
Payer ID/CPID
Submitter ID/Client ID
Billing Number
EDI Module #
Software Version
Provider Name
Provider Group #
Tax ID
Group National Provider ID
Individual National Provider ID
Electronic Funds Transfer #/Check #
Date of Check
Amount of Check

Note: If the information above is not your email, your repost may be delayed.

For example:

Smith Family Practice
John Smith
999-555-1212
Medicaid
Payer ID/CPID
654321
Billing Number
Revenue Management
Medisoft 17
Provider Name
Provider Group #
Tax ID
Group National Provider ID
Individual National Provider ID
103949290231
2/17/2011
$239.99

2. When McKesson receives your repost request, you will receive an automated email which contains the ticket number for the repost request. Please keep this email for your records.

Once McKesson receives repost confirmation from the clearinghouse, they will contact you via email confirming the ERA(s) have been reposted.

Note: Please allow three (3) to five (5) business days to repost your remittance file.

If you have any questions, please contact us at 910-424-0227.

Why would you have to repost an ERA?

Possibly the client accidentally deleted them.

Possibly client got check but RelayHealth didn't get the ERA.

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